Surgery and Procedure FAQs

Whether your surgery or procedure requires you to stay overnight or not, there are some important things you need to do and remember the day before your visit.

If you have questions about your specific procedure, please contact your care team.

COVID Testing

We ask all patients to be tested for COVID-19 before they arrive at the hospital for their procedure to minimize the risk of spreading the virus. We want to perform your procedure in the safest way possible so you will have a smooth recovery. This test is a precautionary measure to make sure we have all the information we need to provide you with the safest care.

It is necessary for you to be tested at a Yale New Haven Health testing site location. A test conducted within the Yale New Haven Health System ensures an accurate, high-standard result. For surgical cases, your results will be readily available to your physician and care team. Please note that a test from outside the Health System is not valid.

You must be tested within three (3) calendar days before your scheduled procedure.

There are several testing sites located throughout the health system. You may have your test at any of the Yale New Haven Health COVID testing tents. Sites are located in Greenwich, Bridgeport, Milford, New Haven and New London in Connecticut, with an additional site in Westerly, Rhode Island. The COVID testing schedulers will provide you with the specific address and details of your appointment and your arrival time.

Testing sites are open seven days per week, including weekends and holidays. Because hours vary at each Yale New Haven Health testing site, our schedulers will provide you with your specific appointment time.

You must be tested as close to the procedure as possible to ensure your safe recovery and to make sure that you do not have COVID-19.

No. Our hospital team will order the test.

One of our healthcare members will contact you directly 4-5 days before your surgery date. If you do not receive a phone call to schedule a COVID screening appointment and it is two days before your procedure, please call your surgeon’s office.

No. For your safety and for the appropriate timing of your COVID test, it is very important that you do not arrive at a Yale New Haven Testing site without an appointment.

When our schedulers contact you 4-5 days before your surgery date with your appointment for the test, tell them that you do not have transportation. Our team can coordinate an alternative way for you to be tested.

Yes. Currently this is the only reliable test.

For your safety and for the safety of other patients, your procedure will be rescheduled until your testing is completed and resulted.

You will get your results in My Chart. Your physician’s office will be notified of results, and your physician will contact you. If you do not have MyChart you will receive a phone call from your physician’s office. If you are positive, do not arrive for your scheduled procedure until you have had a discussion with your physician about your plan.

Your procedure will likely be postponed. We want you to have a safe and smooth recovery. However, there are special circumstances that do require a surgical procedure, even with a positive test result. You and your surgeon will discuss your specific care plan. If you are positive, do not arrive for your scheduled procedure until you have had a discussion with your surgeon about your plan.

Preparing for My Surgery

Continue to shelter in place to protect yourself from others in the community. Follow CDC guidelines: stay at least six feet away from others, wash your hands frequently and wear a mask at all times in public places. Avoid contact with others outside of your immediate household members and avoid leaving your home as much as possible. You must still arrive for your scheduled COVID screening test.

Notify your surgeon is you have a fever that is greater than 100.5, new respiratory symptoms (such as cough or shortness of breath), sore throat, and/or the loss of smell or taste.

Scheduling

Your surgery is currently scheduled to proceed on the planned date and time, but we do have to be flexible to deal with any potential changes that affect the capacity of our hospital and care providers. We appreciate your understanding if things change. In return, we promise to keep you informed with the most updated information about what is happening here at Yale New Haven Health.

Our team will contact you the day before your scheduled surgery, During that call we will review your arrival time and answer any of your questions. Follow all pre-procedural instructions provided by your surgeon and/or preadmission testing provider.

What to Expect on the Day of My Surgery

Any time a patient comes to any Yale New Haven Health facility, you will see efforts to maintain social distancing. You will also notice hand sanitizing stations that should be used frequently.

If you are having surgery at Bridgeport Hospital:

Our goal is to avoid lines or waiting rooms. If that does occur, remember everyone is required to wear masks and maintain social distancing of six feet apart. We also have other practices designed to keep patients safe.

If you are having surgery at Greenwich Hospital:

Patients should go directly to their assigned waiting space.

If you are having surgery at Lawrence + Memorial Hospital or Westerly Hospital:

Patients should go directly to their assigned waiting space.

If you are having surgery at Yale New Haven Hospital:

The hospital will provide you with a Safe Surgery Pathway. This pathway eliminates waiting rooms and waiting in lines.

Please follow the instructions below to activate the Safe Surgery Pathway that is specific to the location of your surgery:

Call the phone # on the sign and remain in your vehicle. One of our masked team members will meet you at your vehicle. Our staff will check your temperature, remotely checked you in from your vehicle, provide you a mask and personally escort you safely and directly to your room in the preoperative holding area.

York Street Campus:

  1. When you arrive with your family member/designated driver, enter through the Air Rights Garage located at 315 South Frontage Road, New Haven. Proceed to the 4th floor of the garage.
  2. Park in one of the BLUE Adult Surgery marked/numbered parking spaces. These are designated for our adult surgery patients.
  3. After parking, stay in your car and call the surgery desk at 203-200-2236. Tell the secretary your parking space number.
  4. The secretary will send someone to your car to screen you for a fever. You will be given a mask and brought into the building.
  5. Once you are inside the building, you will be escorted directly to the desk to be checked in for your surgery.
  6. If you are being transported via My Ride: Please come to the 20 York Street entrance. Once you arrive in the front of the building call 203-200-2236 and let the secretary know that you are at the main entrance. You will receive further instructions at that time.
  7. If you have any additional questions, contact our office at 203-200-2775.

Saint Raphael Campus:

  1. When you arrive with your family member/designated driver, enter through the George Street Garage located on 631 George Street. Proceed to the 4rd floor of the garage.
  2. Park in one of the numbered parking spaces. These are designated for our surgery patients.
  3. After parking, stay in your car and call the surgery desk at 203-789-3393. Tell the secretary your parking space number.
  4. The secretary will send someone to your car to screen you for a fever. You will be given a mask and brought into the building.
  5. Once you are inside the building, you will be escorted to the desk to be checked in for your surgery.
  6. If you are being transported via My Ride: Please come to the 1450 Chapel Street entrance. Once you arrive in the front of the building call 203-789-3393, and let the secretary know that you are at the main entrance. You will receive further instructions at that time.
  7. If you have any additional questions, contact our office at 203-789-3454.

Please bring a form of ID. You may bring a cell phone, cell phone charger, glasses, contacts, hearing aids, dentures, toiletries and clothing as needed. The perioperative nursing team will safely store your belongings in a sealable plastic bag labeled with your name and place it in a locked closet during your procedure. The perioperative nursing team will retrieve your belongings once you are in the recovery room and bring the bag to your bedside.

Patient Safety Measures

We have put a number of safety measures in place to keep you safe:

  • Enhanced cleaning and sanitizing in hospital rooms and public areas
  • Our premises and all instruments are disinfected or sterilized following a rigorous protocol
  • Patients who have tested positive for COVID-19 are cared for in designated areas, separate from patients without COVID-19
  • Eliminated lines and waiting rooms during your check-in process
  • Social distancing implemented in places such as cafeterias and elevators

All staff perform daily health symptom screenings and temperatures checks. Healthcare workers are being tested for COVID-19 as well. All staff in our facility will be wearing masks.

No. We will provide you with a mask during your arrival process.

Yes. As part of our Safe Surgery Pathway, we have designated surgical intensive care units and floors. These units are only for patients who have screened negative for COVID-19. Patients who have COVID-19 and those who are awaiting test results are cared for in separate designated units and care areas.

Visitor Restrictions

No. Currently we have a “no visitor” policy at Yale New Haven Health System, with slight exceptions as noted below:

  • Children
  • Special-needs patients

We understand and regret the anxiety that these rules create for our patients; however, keeping all of our patients safe from COVID-19 must be our first commitment.

Bridgeport Hospital

We do not allow designated drivers/support persons to wait inside the hospital. Your support person may wait in their car or leave the hospital premises. We encourage enrollment in our Family Touch program. This is a program that allows text messaging to contacts you have identified who will receive text messaging from the nurses updating them on your progress. For example, they should receive a text your procedure has started, you have arrived in the recovery room and you are ready for discharge with a contact number to call for information.

Greenwich Hospital

The designated driver/family member must wait outside the hospital.

L + M Hospital or Westerly Hospital

Family is currently asked to wait either home or somewhere comfortable for them with their phone number left for both the physician and hospital staff.

Yale New Haven Hospital

On our York Street campus, there is a designated parking lot where your to designated driver/family member can wait. This information will be provided to the driver/family member when you arrive for your surgery. At our Saint Raphael Campus the designated driver/family member can wait in the parking garage if they desire.

Recovery After Surgery

Continue to shelter in place to protect yourself from others in the community while you recover from your surgery. Follow CDC guidelines: stay at least six feet away from others, wash your hands frequently and wear a mask at all times in public places. Avoid contact with others outside of your immediate household members and avoid leaving your home as much as possible. Your surgeon’s office will be in contact with you as part of your post-discharge. Based upon your care plan, the duration of your self-isolation can be discussed with your surgeon.